Order Processing & Shipping Information for Our Customers

• We ship via Federal Express, UPS, DHL and Airborne, ensuring early morning arrival.
• All items are shipped Signature Required.
• Blind Drop Shipments—We ship orders directly to a customer’s client, with the customer name and return address on the package.
• Shipping is not included within the price of the item.
• International orders are processed by wire transfers ONLY. There is a US$15 fee for wire transfer transactions.
• PARTpoint, Inc. is not responsible for lost, stolen, misdirected or postage due packages or mail.
• All Orders are Processed the same day.
• Our business hours are 8am-5pm MST, Monday-Friday.
• We are CLOSED Saturdays, Sundays & Holidays.

Quotes

Pricing on quotes is valid for exactly 24 hours from the date of issue. After quotes expire, pricing must be updated. Availablity is never guaranteed.

Claiming Shipping Damage

Shipped on our account: Notify us immediately. Save all packaging, both inside and out in case an inspection is necessary. We will process the freight claim. Do not return the product to us.

Shipped on your account, your carrier, or you arranged shipping: you call carrier to process the claim. Do not return the product to us.

Minimum Order

A minimum of $20 will be required on all orders. Customers purchasing a minimum monthly average of $2,000 or more may be subject to a minimum of $10 per order. Consolidating orders can eliminate this charge.

Restock Fee

A minimum restock fee of $20 or 20% for items over $100 will be charged on all returns. This fee may be waived for DOA product, which must be reported within 5-days of the shipping date, or if a legitimate item discrepancy is determined.

Freight Charges

Freight charges quoted are estimated based on average dimensional (DIM) weight and cost per piece for the shipping service requested (i.e. FedEX Overnight). Actual weight and final cost may vary from those displayed in the order total. Often, multiple piece orders are less.

Payment Terms:

Credit Card

We accept Visa, MasterCard and American Express. Credit Card will be charged for the full amount at time of order. Cancellations will be refunded within 3 business days.

COD

We accept company check on orders less than $1000. Certified or Cashiers check is required on orders over $1000. Trade references may be requested.

Warranty Conditions

• Warranty is for repair or replacement only.
• Warranty does not cover misuse, physical abuse or misapplication.
• Warranty is void if the product has in any way been modified by the customer.
• Warranty is good for 30 days from the receipt of product, unless otherwise stated.

RMA Policy

Returns are a part of doing business and an important part of good customer service. We believe in a no hassle return policy. Please observe the following guidelines:

• ALL return merchandise REQUIRES an RMA# issued by PARTpoint Inc.
• A return must be requested within 10 days of customer receipt
• The RMA Department is allowed up to 48 hours (holidays excluded) to respond with a RMA#.
• An RMA# must appear on the outside of the package. The RMA# is valid for 14 days only.
• We reserve the right to refuse any item which does not have an RMA#.
• Physical damage, mishandling, mis-use, illegal modifications, no serial number or missing parts will automatically void the warranty.
• All items MUST be returned properly packaged & protected. Any item(s) returned in envelopes will VOID THE WARRANTY, NO EXCEPTIONS!
• All claims for storage, damage or shipment errors must be made within 3 days after receipt of shipment.
• Products returned for credit are subject to a 20% restocking fee. No refund after 30 days.
• All Credit(s) are issued within 30 days of the received date of the returned product.
• All refunds will be charged a 20% restocking fee...No Exceptions!
• Items which are out of warranty or mismatch the invoice will not be accepted.
• CPU, Hard Drive and Memory sales are final.